I’m really worried, took my dog to the emergency vet on Sunday and haven't heard back yet, should I call them?

I'm becoming increasingly worried because I took my dog to the emergency vet on Sunday and they said they'd update me, but I haven’t heard anything back yet. It's now Wednesday and the silence is really making me anxious about his condition. Should I call them to follow up or is it normal for them to take this long to get back to an owner?

Answer

It's absolutely understandable to feel anxious when waiting for updates on your dog’s condition after a visit to the emergency vet. While follow-up times can vary, reaching out for an update is perfectly okay.

  • Trust your instincts and seek updates when you're concerned.
  • Communication with your vet is a key part of quality care.
  • Don't hesitate to take action to get the information you need.

When a pet is seen in an emergency setting, the level of communication post-visit can sometimes depend on the situation's urgency or the clinic's policies. It's completely reasonable to contact the clinic and ask for an update if you haven’t heard back within a time frame that feels too long. Your peace of mind is important, and veterinary teams understand the need to reassure pet owners while providing the best care for your pet. Should there be a hesitation, rest assured that they're working hard, but an inquiry from you is always welcome and appropriate.

If this is an emergency, please seek immediate veterinary care.

Book a consultation with a licensed vet at Dial A Vet for just $49 AUD if you're unsure or symptoms are getting worse.

Frequently Asked Questions

  • Is it normal for vets to not update owners immediately after an emergency visit?

    While many clinics strive to keep owners informed, sometimes follow-up calls might take longer due to high case volumes or emergencies. It's always okay to call and ask for an update if you haven’t heard back.

  • What should I do if I can't get through to the vet clinic by phone?

    If you have difficulty reaching them by phone, consider visiting the clinic in person or sending an email. You may also explore online consultation services for additional advice.

  • When should I be concerned that I haven't heard back from the vet?

    If your pet has shown signs of deterioration or if it's been an unusually long time without communication, reach out to the clinic promptly for peace of mind and to ensure your pet's needs are being addressed.

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