How It Works
Getting veterinary advice has never been easier. Here’s how you can speak to our licensed vet team in minutes.
STEP 1
Book Your Appointment
Choose a time that works for you. Available outside of business hours for your convenience. Enter your mobile number to sign in or create an account automatically.
- Available outside business hours
- Book in under 2 minutes
STEP 2
Tell Us About Your Pet
Provide basic information about your pet and describe what’s concerning you. This helps our vets prepare for your consultation.
- Pet details (name, species, age, breed)
- Describe symptoms or concerns
- All information is confidential and secure
STEP 3
Video Call with a Global Vet Team
At your scheduled time, you’ll connect with one of our licensed veterinarians and nurses via video call. Show them your pet, discuss symptoms, and get professional advice.
- Licensed Veterinarians & Nurses
- Typical consultation 15–20 minutes
- Get treatment guidance and next steps
STEP 4
Get Your Summary & Follow-Up
After your consultation, you’ll receive a written summary sent to your email. If needed, our vets can recommend whether an in-clinic visit is necessary.
- Written summary emailed to you
- Clear next steps and recommendations
- Access your consultation history anytime
What We Can Help With
We Can Help With:
- Behavioural concerns and anxiety
- Skin conditions and allergies
- Diet and nutrition advice
- Preventive care guidance
- Minor injuries assessment
- Triage and deciding if clinic visit needed
We Cannot:
- Prescribe medication (vet clinic required)
- Perform physical examinations
- Handle life-threatening emergencies
- Provide diagnoses (guidance only)
- Replace your regular vet clinic
For emergencies, please contact your nearest emergency vet clinic immediately.
Ready to Get Started?
Book your first consultation or explore our pricing options.