Dial A Vet Privacy Policy

Privacy Policy

Effective Date: 17 June 2025

Dial A Vet Pty Ltd ("Dial A Vet", "we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website, web application, and services.

1. Collection of Personal Information

We may collect the following types of personal information:

• Name, contact details (email, phone number), and address
• Payment details (processed securely via Stripe)
• Pet information relevant to the consultation
• Information you provide in consultations or through forms

We collect this information:

• When you register or book a consultation
• When you contact us via email, website, or support forms
• When you participate in surveys, reviews, or feedback

2. Use of Personal Information

We use your personal information to:

• Provide veterinary telehealth services
• Communicate with you regarding your appointments or account
• Process payments securely
• Improve our services and user experience
• Comply with legal obligations

3. Sharing of Personal Information

We only share your personal information:

• With licensed veterinarians and veterinary nurses who provide consultations
• With third-party service providers such as Stripe (for payment processing)
• If required by law, subpoena, or regulatory obligation
• With your express consent

4. Storage and Security

We store your data securely using reputable third-party hosting platforms. We implement appropriate technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

4. Cookies and Analytics

We may use cookies and third-party analytics tools (e.g. Google Analytics) to:

• Monitor website traffic and usage patterns
• Improve functionality and performance
• Deliver personalised experiences

You can modify your browser settings to manage cookie preferences.

6. Access and Correction

You have the right to:

• Access your personal information we hold
• Request corrections to ensure accuracy

To exercise these rights, contact us at support@dialavet.com.au.

7. Data Retention

We retain personal information as long as necessary for the purposes outlined in this policy or as required by law. Data may be anonymised and retained for analytical purposes.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

7. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website and effective upon publication.

7. Contact Us

For questions or concerns about this Privacy Policy or your data, contact:

Dial A Vet Pty Ltd
Email: support@dialavet.com.au
ABN: 657 754 375
Location: New South Wales, Australia

By using our services, you agree to the terms outlined in this Privacy Policy.

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