Privacy Policy
Effective Date: 17 June 2025
Your Privacy Matters
Dial A Vet Pty Ltd (“Dial A Vet”, “we”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website, web application, and services.
Collection of Personal Information
We may collect the following types of personal information:
- Name, contact details (email, phone number), and address
- Payment details (processed securely via Stripe)
- Pet information relevant to the consultation
- Information you provide in consultations or through forms
We collect this information when you register or book, contact us, or participate in surveys and reviews.
Use of Personal Information
- Provide veterinary telehealth services
- Communicate with you regarding your appointments or account
- Process payments securely
- Improve our services and user experience
- Comply with legal obligations
Sharing of Personal Information
We only share your personal information:
- With licensed veterinarians and veterinary nurses who provide consultations
- With trusted third parties where necessary to operate our services (payments, hosting, compliance, insurance partners)
- If required by law, subpoena, regulatory obligation, or with your express consent
Storage and Security
We store your data securely using reputable third‑party hosting platforms. We implement appropriate technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Cookies and Analytics
We may use cookies and third‑party analytics tools (e.g. Google Analytics) to monitor website traffic, improve functionality, and deliver personalised experiences. You can modify your browser settings to manage cookie preferences.
Access and Correction
You have the right to access your personal information and request corrections to ensure accuracy. Contact us at support@dialavet.com.au.
Data Retention
We retain personal information as long as necessary for the purposes outlined in this policy or as required by law. Data may be anonymised and retained for analytical purposes.
Third‑Party Links
Our website may contain links to third‑party websites. We are not responsible for the privacy practices of these external sites.
Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website and effective upon publication.