Terms of Service
Last updated: January 2025
Welcome to Dial A Vet
These Terms of Service govern your use of Dial A Vet veterinary consultation services. By using our platform, you agree to these terms. Please read them carefully.
About Our Service
- Service Provider: Dial A Vet PTY LTD
- Address: Surry Hills, NSW 2010, Australia
- Contact: support@dialavet.com.au
Dial A Vet provides online veterinary consultation services connecting pet owners with licensed veterinarians via video calls and messaging.
Important Medical Disclaimer
Please read this section carefully — limitations of our service
General Advice Only
Our veterinary consultations provide general educational advice and guidance only. We do not provide diagnoses, treatment plans, or prescriptions through our online platform.
No Prescriptions
We cannot and will not prescribe medications through our online consultation service. If you require medication, you must visit a licensed veterinarian in person.
Not a Substitute for In‑Person Care
Our service is intended to provide guidance and peace of mind. It does not replace professional in‑person veterinary care or physical examinations when necessary for proper diagnosis and treatment.
Emergencies
Do not use Dial A Vet for veterinary emergencies. If your pet is experiencing a medical emergency, contact your local emergency veterinary clinic immediately or call your regional emergency number.
No Veterinarian‑Client Patient Relationship (VCPR)
Our consultation is not a formal Veterinarian‑Client‑Patient Relationship (VCPR). A VCPR can only be established through an in‑person examination by a veterinarian.
What We Provide
- General pet health guidance and answers to questions
- Advice on whether your pet may need an in‑person veterinary visit
- Second opinions on existing veterinary advice
- Pet behaviour and wellness suggestions
- Nutritional guidance
- Preventive care recommendations
- General advice on managing chronic conditions (not treatment)
Service Limitations
- Medical diagnoses
- Prescription medications
- Treatment plans
- Surgical recommendations
- Emergency veterinary care
- Physical examinations
- Laboratory test interpretation (without in‑person context)
- Euthanasia decisions or services
Your Responsibilities
- Provide accurate and complete information about your pet’s condition
- Follow up with an in‑person veterinarian when advised
- Seek emergency care when your pet shows signs of a medical emergency
- Understand that our advice is general guidance, not medical treatment
- Not rely solely on our consultations for serious health concerns
- Use the service responsibly and honestly
- Maintain your account security and credentials
Limitation of Liability
To the maximum extent permitted by law
- No Liability for Advice: Dial A Vet PTY LTD, its directors, employees, veterinarians, and partners shall not be liable for any claims, damages, or losses arising from the use of our consultation services, including but not limited to decisions made based on the information provided in our consultations.
- No Negligence Claims: Given that we provide general advice only and not medical treatment, you acknowledge that our service is informational in nature. You agree to indemnify and hold harmless Dial A Vet PTY LTD from any claims of negligence related to our consultations.
- Maximum Liability: Our maximum liability for any claim arising from our services is limited to the amount you paid for the consultation in question.
- Third‑Party Actions: We are not responsible for the actions of or advice of third‑party veterinarians you consult following our guidance, nor for any outcomes resulting from decisions you make based on our consultations.
Account & Subscription Terms
- You must be 18 years or older to create an account
- You are responsible for maintaining account security
- Subscriptions auto‑renew unless canceled before the renewal date
- Refunds are provided according to our refund policy
- We reserve the right to suspend or terminate accounts for violations of these terms
- You may cancel your subscription at any time through your account settings
Data Sharing with Partners
We may share consultation information with:
- Insurance Partners: With your consent, we may share consultation records with your pet insurance provider to facilitate claims
- Partner Organizations: Such as Vetzory (DIA), where you’ve explicitly opted to share data for a linked feature
- Service Providers: Third‑party platforms that help us deliver our service (payment processors, video platforms, etc.)
- Legal Requirements: When required by law to protect rights and safety
See our Privacy Policy for complete details on data sharing.
Intellectual Property
- All content on the Dial A Vet platform, including text, graphics, logos, videos, and software, is owned by Dial A Vet PTY LTD and protected by copyright and trademark laws
- You may not copy, reproduce, or distribute our content without permission
- Your consultation records remain your property
- We may use anonymized consultation data for research and improvement
Prohibited Uses
- Use the service for illegal purposes
- Share account credentials with others
- Attempt to gain unauthorized access to our systems
- Harass, abuse, or harm our veterinarians or staff
- Provide false information about your pet’s condition
- Use the service to obtain prescription medications illegally
- Record consultations without consent
- Resell or redistribute our services
Disputes & Governing Law
- These terms are governed by the laws of New South Wales, Australia
- Any disputes will be resolved in the courts of New South Wales
- We encourage resolving disputes informally by contacting us first
- You agree to notify us of any concerns within 30 days of the issue arising
Changes to These Terms
We may update these Terms of Service from time to time. We’ll notify you of significant changes via email or through our platform. Your continued use after changes indicates acceptance of the updated terms.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Questions About These Terms?
Contact Us
If you have questions about these Terms of Service, please contact us:
- Email: support@dialavet.com.au
- Address: Dial A Vet PTY LTD, Surry Hills, NSW 2010, Australia
By using Dial A Vet, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.