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Question:

Why do vets push their own pharmacies VS. Chewy?

I’m feeling a bit frustrated and could really use some advice. I've noticed that every time I take my dog, Max, to our local vet, they always seem to push their in-house pharmacy for his medications. The thing is, I’ve compared prices and availability, and Chewy often comes out on top. I always thought Max’s well-being should be the priority, but I'm starting to feel like it’s more about profit for the vet’s office. Is it even ethical for them to steer us away from other reliable places like Chewy? Having everything delivered is so convenient, especially with my hectic schedule. I just want to make sure I’m doing what’s best for Max without getting taken advantage of. Has anyone else experienced this, or am I just overthinking things? Any advice or similar stories would be so appreciated. Thanks in advance!

Answer:

Hello! I completely understand your concern about why some veterinarians recommend purchasing medications directly from their own pharmacies rather than online retailers like Chewy. Typically, veterinarians have a few reasons for this.



First, your vet's own pharmacy can ensure that the medications you receive are stored, handled, and dispensed correctly. This guarantees the medication's effectiveness and safety for your pet. When you order from an external source, the vet can't verify these conditions.



Additionally, purchasing through your vet usually allows for more personalized service, as they took your pet’s history and current health into consideration when prescribing. They can quickly adjust dosages or switch medications if needed, which might be more cumbersome through a third party.



At home, always keep an eye on any new medications or symptoms your pet might develop. Watch for signs like persistent vomiting, diarrhea, or difficulty breathing, which could indicate an adverse reaction requiring immediate attention.



If you have more questions, or if anything seems off with your pet, we’d love to help you through a video consult on Dial A Vet. We're here to make sure you feel confident in the decisions you're making for your furry friend's health!

Answered by

Louise - Senior Veterinary Nurse, Dial A Vet

June 19, 2025

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The "Ask a Vet" forum on Dial A Vet offers general information and helpful tips on pet health, but it's not a substitute for professional veterinary care. The advice here doesn't create a veterinarian-client-patient relationship, and our vets can't diagnose or treat your pet remotely. For emergencies or specific medical concerns, always contact your local veterinarian immediately. Your pet's health is unique, and decisions should only be made after consulting with a qualified professional. By using this forum, you acknowledge these limitations and agree to seek in-person veterinary advice for all your pet's health needs. View our content guidelines.
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