Our Vets are Available 🟢
Dial A Vet Logo
🐾 Pet Health
Blogs
Dog HealthCat HealthVeterinary ServicesPet Health
ask a vet
Ask A Vet Q&A - Free!
resources
Free Symptom CheckerDial A Vet NZFind a Local Vet Clinic
about DIAL A VET
Terms & Conditions
Privacy PolicyEditorial GuidelinesNewsletter
View all Blogs
Over 6,000 Articles
View All Q&A
5,000+ Answers
💵 Pricing📖 How it Works📧 Contact
Chat to a Vet

Question:

Vet "mislabeled" my cats blood sample and says I have to bring him back in for another fasted blood draw. Am I right to be skeptical about their practice based on this and past experiences?

I'm feeling pretty frustrated and I need some advice. I took my cat, Whiskers, to the vet for a routine check-up and blood work, which meant he had to fast. Not fun for either of us, but we got through it. Just got a call from the clinic saying they somehow "mislabeled" his blood sample, so none of the results are valid and I'll need to bring him in again for another fasted draw. This isn’t the first time something strange has happened there; last time, they gave me someone else's billing info by mistake and were so casual about it! Now I’m starting to question their competence. Is it reasonable for me to be skeptical of their practice, or am I overreacting here? I just want to make sure Whiskers gets the proper care he needs without unnecessary stress or mistakes. Any thoughts or similar experiences?

Answer:

I understand how frustrating it can be when things don't go smoothly, especially with something as important as your cat's health. Mistakes like mislabeled blood samples can happen in any practice, and while it's not ideal, it doesn't necessarily mean the clinic is unreliable overall.



Human error is a possibility in medical settings; however, it's crucial that a clinic acknowledges the mistake, apologizes, and takes immediate steps to rectify it, which it sounds like they are doing by asking for another sample. This shows a willingness to ensure accurate results for your cat's care. If this is a recurring issue or if you've had other concerning experiences, it might be worth discussing your concerns with the clinic or considering a second opinion.



In terms of preparing for the next visit, ensure your cat is comfortable and calm during the fasting period. Offering plenty of attention and gentle playtime can distract from hunger. Keep an eye out for signs of stress like excessive meowing, hiding, or refusing to drink water.



If you're feeling uneasy about the situation or want more guidance on how to handle it, I would suggest booking a video consult with one of our vets at Dial A Vet. We can help you discuss your concerns in more detail and see what the best next steps might be for you and your cat.

Answered by

Louise - Senior Veterinary Nurse, Dial A Vet

June 23, 2025

  Book A Vet Consultation
The "Ask a Vet" forum on Dial A Vet offers general information and helpful tips on pet health, but it's not a substitute for professional veterinary care. The advice here doesn't create a veterinarian-client-patient relationship, and our vets can't diagnose or treat your pet remotely. For emergencies or specific medical concerns, always contact your local veterinarian immediately. Your pet's health is unique, and decisions should only be made after consulting with a qualified professional. By using this forum, you acknowledge these limitations and agree to seek in-person veterinary advice for all your pet's health needs. View our content guidelines.
🧠 Related Pet Owner Questions
Is my dog okay? Is he just old?
Louise - Senior Veterinary Nurse, Dial A Vet
⭐⭐⭐⭐⭐
IBD vs Cancer in cats: Would you get an endoscopy or start steroids ASAP?
Louise - Senior Veterinary Nurse, Dial A Vet
⭐⭐⭐⭐⭐
My cat got neutered and got an E-Collar, but it didn't exactly work positively
Louise - Senior Veterinary Nurse, Dial A Vet
⭐⭐⭐⭐⭐
Dog, stage IV, bcell lymphoma, palliative only, prognosis 3-5 weeks. Still alive 10 months later.
Louise - Senior Veterinary Nurse, Dial A Vet
⭐⭐⭐⭐⭐
Money Magazine
Australia's Leading
Online Vet
TrustPilot:
Excellent
Real Vets

Thousands of Pet Owners across the Globe rely on Dial A Vet for peace of mind.

Real questions, vet reviewed answers and quality care.

Trusted by 40,000+ users
4.7/5
dog in grass
Ina
Pet Owner

It was so easy, I needed some eye drops for my dog and thinking about going to the vet on a weekend made me nervous about the cost involved. Dial A Vet was a much simpler, cheaper option with faster results. Within 10 minutes of the call, I had the medicine I needed for my dog without an expensive consultation.

25 May 2025
Joanne
Pet Owner

A great fast efficient service with a qualified vet who was lovely and helpful. Thank you Samantha. I was able to sort my dog at 6pm on a Sunday night for $49 - amazing. Highly recommend.

12 May 2025
Lisa
Pet Owner

What an amazing service, at my wits end as I knew my beautiful dog had an ear infection, could not get into the vet for 4 days. Never knew there was vets online until I googled. Within 15 minutes on a Sunday I was taking to beautiful Samantha who diagnosed and treated our Jasper. Only $49. She trusted that we knew our boy and gave us lots of advice. I will definitely be using dial a vet every time and sharing with all my friends and family. Absolutely fantastic kind caring service. 11/10

7 April 2025
The logo for Dial A Vet, the online vet company.

With Dial A Vet, expert veterinary advice is just a tap away. Get fast vet consultations, trusted care, and personalized pet support—anytime, anywhere, all year round.

Dial A Vets uses software that is HIPAA compliant and SOC - 2 Certified.

support@dialavet.com.au

dial a vet owner with cat
dial a vet pet owner with dog in a orange top
colourful pet owner with their dog
40k+
Pet Owners
Fluffy stuff
Terms & ConditionsPrivacy policy
Company
How It WorksPricingBlogFree Online VetOnline VetPet Symptom CheckerFind a Local Vet ClinicFree Teachers lesson plansGasTexts: Free Gas Prices TextedCheersVC
NEW ZEALAND
Speak to A Vet NZ
Our Social Links