Hi there!
When it comes to refunding a client, it usually hinges on the specific policies of the veterinary practice. As a vet, my priority is ensuring that you and your pet receive the best care possible. Circumstances where refunds might be considered would include situations like billing errors, misunderstandings about the services provided, or if a service was not delivered as agreed.
It's important to understand that refunds related to the outcomes of medical treatments are more complex. Just like in human medicine, each pet responds differently, and even with the best effort, results can't always be guaranteed.
If you feel that something wasn't what you expected or you're unsatisfied, open communication is key. In many cases, we can work together to find a solution that prioritizes your pet's health and your peace of mind.
If your concern stems from a service issue, reaching out to the practice manager can be a good step to discuss your experience. They can provide clarity and help address your concerns.
If your pet needs medical attention, consider booking a video consult with Dial A Vet. We can discuss your situation in more detail and ensure your furry friend gets the care they deserve.
June 22, 2025
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Real questions, vet reviewed answers and quality care.
It was so easy, I needed some eye drops for my dog and thinking about going to the vet on a weekend made me nervous about the cost involved. Dial A Vet was a much simpler, cheaper option with faster results. Within 10 minutes of the call, I had the medicine I needed for my dog without an expensive consultation.
A great fast efficient service with a qualified vet who was lovely and helpful. Thank you Samantha. I was able to sort my dog at 6pm on a Sunday night for $49 - amazing. Highly recommend.
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What an amazing service, at my wits end as I knew my beautiful dog had an ear infection, could not get into the vet for 4 days. Never knew there was vets online until I googled. Within 15 minutes on a Sunday I was taking to beautiful Samantha who diagnosed and treated our Jasper. Only $49. She trusted that we knew our boy and gave us lots of advice. I will definitely be using dial a vet every time and sharing with all my friends and family. Absolutely fantastic kind caring service. 11/10
With Dial A Vet, expert veterinary advice is just a tap away. Get fast vet consultations, trusted care, and personalized pet support - anytime, anywhere, all year round.
Dial A Vets uses software that is HIPAA compliant and SOC - 2 Certified.
support@dialavet.com.au
