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Question:

Should vets make you pay for a mistake they made during surgery - consequently my puppy needing second surgery

I’m feeling really overwhelmed and could use some advice. About a month ago, my 8-month-old puppy, Max, had to undergo surgery for a pretty routine procedure, and we trusted our vet completely. But things went sideways—apparently, the vet made a mistake, which I’m still trying to fully understand. Now, Max needs a second surgery to fix it. I’m just heartbroken and so stressed because the cost is a real strain, and I feel like we’re paying for something that shouldn’t have happened. Has anyone dealt with anything like this before? Is this normal, or should I push back on the vet clinic for covering this second surgery? Max’s well-being is my priority, but I can't help but feel this isn’t right. Any guidance would be really appreciated!

Answer:

Oh no, I’m really sorry to hear about what you and your puppy are going through. It sounds very distressing, and I can understand your concern about the situation. When it comes to veterinary care, any mistake or complications during surgery should be openly discussed with you by your vet. It's important to have a clear understanding of what happened and why your puppy requires a second surgery.



Complications can arise from several situations, such as unexpected reactions to anesthesia, internal bleeding, or incomplete procedures. Your vet should take responsibility for any errors, and often, they may offer a resolution, whether it's through reduced fees or other means of assistance.



At home, ensure your pup stays comfortable. Watch for signs of infection like redness, swelling, or discharge at the surgical site. Loss of appetite, lethargy, or unusual behaviors could also indicate a concern.



Sometimes, seeking a second opinion helps you gain clarity and confidence in your pet’s care. If your puppy’s condition seems to worsen, don’t wait to seek emergency care.



For further advice and personalized support, consider booking a video consult with one of our Dial A Vet professionals. We’re here to help both you and your puppy get through this safely.

Answered by

Louise - Senior Veterinary Nurse, Dial A Vet

June 22, 2025

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The "Ask a Vet" forum on Dial A Vet offers general information and helpful tips on pet health, but it's not a substitute for professional veterinary care. The advice here doesn't create a veterinarian-client-patient relationship, and our vets can't diagnose or treat your pet remotely. For emergencies or specific medical concerns, always contact your local veterinarian immediately. Your pet's health is unique, and decisions should only be made after consulting with a qualified professional. By using this forum, you acknowledge these limitations and agree to seek in-person veterinary advice for all your pet's health needs. View our content guidelines.
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